I am an IT Operations Supervisor with 20+ years of experience in IT management, service desk leadership, and technical support. I specialize in Azure, Intune, Entra ID, O365, and enterprise networking, with a strong track record of improving IT service delivery across nationwide healthcare and enterprise environments.
Responsive Tier I–III helpdesk support with expertise in diagnosing and resolving hardware, software, and network issues for enterprise environments..
Hands-on experience with Cisco, Meraki, Microsoft 365, Azure, and enterprise IT infrastructure to ensure secure and reliable connectivity.
Proven ability to lead nationwide IT support teams, streamline workflows, and maintain SLA compliance for large-scale operations.
Administration of Microsoft Azure, Intune, and Entra ID to deliver secure access management and identity protection.
Lifecycle oversight of IT hardware and software, leveraging Jamf, Intune, and Snipe-IT for deployments and vendor coordination.
Specialized experience supporting IT infrastructure in healthcare environments, ensuring compliance, uptime, and seamless clinical operations.
12 February 2025
Led nationwide IT support for Community Medical Services during the Methasoft upgrade, coordinating with executives and clinical staff to ensure smooth deployment.
07 January 2025
Successfully migrated 200+ iPads from Jamf to Intune, standardizing device management and improving security compliance across multiple states.
01 October 2024
Designed and implemented AMS (powered by Snipe-IT) for Community Medical Services, centralizing IT asset tracking and vendor coordination across nationwide clinics.
I am eager to explore new opportunities and collaborations.
Feel free to reach out to me using the contact form.
2473 S Higley Road
Ste 104 PMB 5174
Gilbert, AZ 85295
Unitied States